To initiate a return in the contiguous US, please follow this return procedure:
- Go to Order History under Account Details in the VIP Account tab.
- On the Order History page, click on the order number associated with the item you want to return
- On the Order Details page, click on the Return / Exchange link associated with the item you want to return.
- Once you click on the Return / Exchange link, you will be directed to the return authorization process. Complete the steps online to generate a return label and packing slip.
- Print return label and return packing slip.
- Follow packaging instructions on the return packing slip.
To initiate a return in Canada, please follow this return procedure:
- Call Client Services at 1-888-508-1888, available 24 hours a day, 7 days a week.
- A return packing slip will be sent to you via email.
- Follow packaging instructions on the return packing slip.