How can we help?

Frequently Asked Questions

About Shoedazzle

  • What is the number to Customer Service?

    Did you know most commonly asked questions are answered right here on this page?

    If you would still like to speak with a live agent, you can reach a Client Services Team Member by:

    • Phone: 1-888-508-1888, 24 hours a day, 7 days a week.
    • Or Live Chat: 9:00am – 9:00pm ET, 7 days a week.

     Para servicio en Español, uno de nuestros consultantes estara disponible para ayudarle durante las horas de 9:00am - 9:00pm ET, Lunes a Viernes.

  • What is ShoeDazzle?

    ShoeDazzle is where women who love shoes and fashion come for their personalized style fix. Founded on the belief that every woman deserves access to on-trend, quality shoes that fit her style. Every month our fashion team—led by Chief Stylist Rachel Zoe—offers our clients personalized shoe, handbag and accessory recommendations. Our clients also enjoy access to exclusive boutiques, new arrivals throughout each month, and award-winning Client Services. Because we design and oversee manufacturing of all of our shoes, we are able to offer beautiful style and high quality for irresistible prices, so women everywhere can get in on the fun and fill their closets. 

  • Can I access ShoeDazzle from my phone?

    We have an easy-to-use mobile site that works with iPhone and Android handsets, so you can stay connected to style on the go. To access your mobile showroom, simply visit www.shoedazzle.com from your handset—if you're using an iPhone or Android device, you'll be automatically redirected.

     

  • How do I get started at ShoeDazzle?
    Joining ShoeDazzle is free and takes only a few minutes. Simply take the style quiz and create a sign-in. You'll get access to some of our best selling styles right away, and within 24 hours, we will create your personalized showroom filled with on- trend shoes and handbags. You will also be able to shop our stylist-curated boutiques and lookbooks.
     
    1.Take a Quick Style Quiz
    Let our stylists get to know you by answering a few quick questions about you and your taste in fashion.
     
    2.Create a Sign-In
    Enter your email address and create a password; that way the stylists can alert you once your personal showroom is ready. If you want to start shopping right away, you get access to a temporary selection of our best-selling styles as soon as you create your sign-in.
     
    3.Receive Your Personal Showroom
    We'll send you and email when your first showroom is ready, within 24 hours. Your showroom is where your personalized selections of shoes, handbags, and accessories live at ShoeDazzle. Going forward, a new personalized selection will be available on the first day of every month.
     
    4.Go Shopping
    Choose anything from your showroom, or browse by trend in our boutiques and lookbooks. or "Shop By" sections. If you're looking for something specific, you can always use our filter to shop by color, style or heel height. Check out the Daily Fix for a special limited-time deal on a featured style each day, or come back and shop our New Arrivals and Best Sellers, updated all the time.
     
    5.See More Options
    If you're not smitten with anything in your showroom, you can click "See More Styles" to view the items that almost made your selection. You can also make Special Requests for the following month, or to find something specific, use our filter to search all shoes.
     
  • What is a ShoeDazzle stylist?

    ShoeDazzle provides you with expert styling, so you can indulge your love of fashion and get advice from the pros. Our stylists keep you current with what's hot in shoes, handbags, and jewelry, as well as how to wear them to stay on-trend and in season.

  • What are your hours of operation?

    We are open 24 hours a day, 7 days a week!

  • When will I get to see my first selections?

    Within 24 hours of you creating your personal profile, you'll be able to shop your first showroom, filled with shoes and handbags. You will also get access to our stylist-curated boutiques and lookbooks, which feature the latest trends and edits.

Shopping the Site

  • How do I update my address?

    It's easy to make changes to your account at any time!  Just simply log into your account, select the "Billing & Shipping" tab, and update your address information, it’s that easy!

  • What is the number to Customer Service?

    Did you know most commonly asked questions are answered right here on this page?

    If you would still like to speak with a live agent, you can reach a Client Services Team Member by:

    • Phone: 1-888-508-1888, 24 hours a day, 7 days a week.
    • Or Live Chat: 9:00am – 9:00pm ET, 7 days a week.

     Para servicio en Español, uno de nuestros consultantes estara disponible para ayudarle durante las horas de 9:00am - 9:00pm ET, Lunes a Viernes.

  • I am unable to login to my account.

    Your Username is the email address provided when you first opened your account.  If you forgot your password, simply go to our website, type in your email address on the sign-in field and click “forgot password.”  You’ll receive an email with instructions on resetting your password.  You’ll be back online in no time!

  • How do I unsubscribe from emails?

    If you want to unsubscribe from our emails, just simply log in to your account online.  Under "My Profile", you will be able to easily manage your email preferences.

  • When will I be charged?

    When checking out on ShoeDazzle, your card will be charged at the time you confirm your order.

  • How do I reactivate my account/membership?

    It's easy to reactivate your Membership!  Simply go online and pick an item you like.  When checking out, click on the VIP pricing box and your account will be automatically reactivated.

  • How do I update my phone number?

    It's easy to make changes to your account at any time!  Just simply log into your account, select the "Billing & Shipping" tab, and update your telephone information, it’s that easy!

Shipping and Returns

  • Can I track my order?
    Absolutely—we know waiting for your order is the hardest part. Once your order is confirmed you can easily track its status by visiting the My Account tab, clicking on Order History, and selecting the order you wish to track. You'll also receive an email with a tracking number after your order ships. Once you receive the shipping confirmation email, please allow up to 48 hours for tracking information to be updated on the shipping carrier's website. We recommend tracking your order to ensure it is delivered successfully.
     
  • Can I return my order?

    FOR CONTIGUOUS UNITED STATES RETURNS:
     
    If you are unhappy with your order for any reason, you may send it back free of charge. All items must be returned within 30 days from shipment in new, unused condition, with no signs of use or wear. All returns must include the item(s), return label and packing slip. If any of these items are missing, processing time will be severely delayed.
     
    We recommend trying on both shoes on a carpeted surface to prevent any scuffs or scratches in case you decide to return or exchange them. Handbags, jewelry sets, and fashion accessories must be returned in the same condition they were sent to you, with all original pieces included and earrings unworn. We cannot accept partial or broken jewelry sets, handbags, or fashion accessories for return or exchange. All shoes, apparel, lingerie and special accessories must also be returned unworn, in the original packaging and with original tags still attached. Please note that final sale merchandise cannot be returned or exchanged. ShoeDazzle reserves the right to reject (and not return) items that do not adhere to this return policy.
     
    ShoeDazzle offers three return options: (1) free return for ShoeDazzle store credit; (2) return for a refund in the original form of payment minus a $5.95 restocking fee per item or (3) free exchange for the same item in a different size (if available).
     
    *Please note that any store credit used to pay for an order will be returned as store credit and will not be eligible for refund to credit card. Also note that a store credit will be issued if the credit card used to purchase an item is no longer on file or expired by the time a return is received at the warehouse.
     
    Free return labels may be printed out at ShoeDazzle.com. Please visit the Order History page in your Account Details to print return label and slip. Returns may be dropped off at any FedEx location, FedEx authorized shipping location, or through the Postal Service (any post office, USPS driver, or scheduled USPS pickup). Please do not return packages to self-serve drop boxes as this will result in delays. Returns dropped at a FedEx location may result in faster shipping times. Express and Premium Pink shipping are non-refundable.
     
    Please prepare a package with a packing slip stating what you would like for your return. Ship the package to our Returns Department at:
     
    ShoeDazzle
    7865 National Turnpike, Bldg B
    Louisville, KY 40214
     
    FOR ALASKA AND HAWAII RETURNS:
     
    At this time, we cannot provide return shipping labels to AK and HI, and recommend using a local shipping carrier. An $11.95 per order shipping and handling fee applies to exchanges sent to addresses in Hawaii and Alaska.
     
    FOR CANADA RETURNS:
     
    ShoeDazzle strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 30 days from the day of shipment for items in new, unused condition with original packaging.
     
    We recommend trying on shoes on a carpeted surface to prevent scuffs and scratches. Handbags, jewelry and accessories must be returned with all pieces included and intact, and earrings unworn. Apparel must also be returned unworn, with all tags still attached.
     
    ShoeDazzle offers three return options: (1) free return for ShoeDazzle store credit; (2) return for a refund in the original form of payment minus a $5.95 restocking fee per item or (3) free exchange for the same item in a different size (if available).
     
    Please note that any membership or store credit used to pay for an order will be returned as store credit and will not be eligible for refund to credit card.
     
    *Rewards points associated with the purchase will be deducted from your account if you do choose a refund.
     
    Returns and exchanges are easy! Just print your free return label and packing slip by visiting the Order History page under My Account on a desktop computer.
     

  • When can I expect my order to arrive?

    Orders are usually processed within 2 business days; however, keep in mind that orders placed during peak shipping periods such as the first day of each month, promotional events, and holidays, may take an additional 1-2 business days to process due to the high volume of orders. We will do our best to fulfill your order as quickly as possible. If you choose our Classic Pink shipping method, which is free on orders at or over $49 for addresses within the contiguous United States, items should arrive within 4-7 business days after your order is shipped*. If you choose our Premium Pink shipping method for $6.95 per order, items should arrive between 2-5 days after your order is shipped. If you choose our Express Pink shipping method for $17.95 per order, items should arrive 1-2 business days after your order is shipped. There may be shipping delays due to unforeseen and uncontrollable circumstances, such as weather conditions.

    For Canada, shipping takes 6-10 business days. No duties will be charged. There may be delays due to unforeseen circumstances or customs. If you haven't received your order after 6-10 business days, please call Client Services at 1-888-508-1888, available 24 hours a day, 7 days a week, for assistance. We currently do not offer express or ground shipping.

    Please note that weekends and U.S. holidays are not considered business days.

    *Classic Pink deliveries to Hawaii, Alaska, Canada, APO/FPO, and the U.S. territories, will experience longer delivery times. Please also allow 1-2 additional business days for shipping to rural ZIP and Postal Codes and during peak shipping periods or promotional events. Your patience is greatly appreciated.

     
  • How do I initiate a return?

    To initiate a return in the contiguous US, please follow this return procedure:
    1. Go to Order History under Account Details in the VIP Account tab.
    2. On the Order History page, click on the order number associated with the item you want to return
    3. On the Order Details page, click on the Return / Exchange link associated with the item you want to return.
    4. Once you click on the Return / Exchange link, you will be directed to the return authorization process. Complete the steps online to generate a return label and packing slip.
    5. Print return label and return packing slip.
    6. Follow packaging instructions on the return packing slip.


    To initiate a return in Canada, please follow this return procedure:
    1.    Call Client Services at 1-888-508-1888, available 24 hours a day, 7 days a week.
    2.    A return packing slip will be sent to you via email. 
    3.    Follow packaging instructions on the return packing slip. 
     

  • Can I change my order once it is placed?
    Once your order is placed, we can update your shipping information as long as your order has not shipped. Please review your shipping information carefully before finalizing your order.
  • How long will my refund take?

    Because different banks have different policies and timelines, the length of time it will take for your refund to reflect in your account varies. Please allow 1-2 billing cycles for the credit to appear on your statement.

  • How do I track my returns or reprint my return packing slip and label?

    You may track your return by going to Return History under Account Details in the VIP Account tab. There, you will see the status of your return, a link to track your return package, and a link to print the return packing label.

Rewards Program

  • Do you have a rewards program?
    Yes! When you join Shoedazzle's VIP Membership Program , you're automatically enrolled in our loyalty rewards program, where you can earn Style Points, and use them to redeem chic freebies. You earn 25 Style Points for every dollar spent, excluding discounts/promotions, shipping and handling charges, sales tax, restocking fees on refunded items, and purchases of gift cards. Bonus points may also be earned for limited-time promotions. Specific sale-priced items may not be eligible to earn Style Points, subject to the individual promotion's Terms and Conditions. Learn More
  • Do I earn Style Points when paying with my VIP Credits?

    You earn Style Points for your VIP Credits when your monthly VIP Membership is charged, instead of when you spend your VIP Credits. You still earn at the same rate for the amount spent—and you'll of course earn additional points on any purchases that exceed your VIP Credit balance.

VIP Membership

  • How do I skip the month?
    One of the benefits of a VIP Membership is Skip-the-Month privileges. As long as you sign in and skip by the 5th of the month, you won't be charged for that month. To skip, simply sign in to your account, scroll over the VIP Account tab, click on Account Details (desktop) or My Account (mobile), then click "Skip the Month" button and follow the instructions. If you don't skip by the 5th, your account will be charged on the 6th; however, there's no obligation to buy. Unspent VIP Credits roll over and accumulate, and do not expire.
  • How can I cancel my VIP Membership?

    You may cancel your VIP Membership at any time by calling Client Services at 1-888-508-1888, available 24 hours a day, 7 days a week or contact us through Live Chat 9:00 AM – 9:00 PM EST.

  • What are VIP Credits and how do I use them?

    Think of your VIP Credits as your personal shoe fund. Every month, your $39.95 VIP Membership charge gets converted into 1 VIP Credit (worth $39.95) in your account. You can spend your VIP Credit on anything priced $39.95 or higher at ShoeDazzle. If you don't buy anything with your credit in any given month, you can save it for later or let your credits accumulate. Your VIP Credits roll over if unspent, and do not expire.

  • Do you charge a membership fee?

    Shopping at ShoeDazzle is free of any fees or membership charges. For clients who want the VIP experience, with benefits like free shipping on orders over $39 in the contiguous US and members-only pricing, we offer VIP Membership, in which you will be charged $39.95 if you do not make a purchase or Skip the Month by the 5th, the resulting credit will then go straight into your account to spend as a VIP Credit. 

  • How do VIP Credits Apply to My Order?

    VIP Credits will be applied automatically to any order of $39.95 or more excluding taxes and shipping. Each VIP Credit may be redeemed in its full amount only, and cannot be split over multiple orders.

  • What's the commitment? Can I cancel my VIP membership?

    There’s no obligation to buy as a VIP Member, nor is there any minimum number of months or commitment for membership. You can skip any month by the 5th, and you can cancel your membership at any time by calling Client Services at 1-888-508-1888, available 24 hours a day, 7 days a week.

  • How does ShoeDazzle's VIP Membership work?

    VIP Membership is our exclusive program for clients who want the royal treatment. Shop or log into your account to ‘Skip the Month’ by the 5th and you won’t be charged. If you don’t make a purchase or log into your account to ‘Skip the Month’ by the 5th, your credit card will be charged $39.95 for a member credit on the 6th until you cancel. That charge can be used as a credit to spend or save. You can cancel by calling Client Services at 1-888-508-1888, available 24 hours a day, 7 days a week.