How can we help?

Here are some answers to our most frequently asked questions!

VIP Membership

How do I skip the month?

One of the benefits of a VIP Membership is Skip-the-Month privileges. As long as you sign in and skip by the 5th of the month, you won't be chargedRead more...

How can I cancel my VIP Membership?

You may cancel your VIP Membership at any time by calling Client Services at 1-888-508-1888, available 24 hours a day, 7 days a week or contact us throughRead more...

What are VIP Credits and how do I use them?

Think of your VIP Credits as your personal shoe fund. Every month, your $39.95 VIP Membership charge gets converted into 1 VIP Credit (worth $39.95) inRead more...

What's the commitment? Can I cancel my VIP membership?

There’s no obligation to buy as a VIP Member, nor is there any minimum number of months or commitment for membership. You can skip any month by the 5Read more...

How do I reactivate my account/membership?

It's easy to reactivate your Membership!  Simply go online and pick an item you like.  When checking out, click on the VIP pricing box andRead more...

Do you charge a membership fee?

Shopping at ShoeDazzle is free of any fees or membership charges. For clients who want the VIP experience, with benefits like free shipping on orders overRead more...

Can I combine store credit with VIP Credit?

If your order total is greater than $39.95, and you have additional store credit available, that store credit will be automatically applied to the balanceRead more...

How do VIP Credits Apply to My Order?

VIP Credits will be applied automatically to any order of $39.95 or more excluding taxes and shipping. Each VIP Credit may be redeemed in its full amountRead more...

How does ShoeDazzle's VIP Membership work?

VIP Membership is our exclusive program for clients who want the royal treatment. Shop or log into your account to ‘Skip the Month’ by the 5thRead more...

What if I have more than 1 VIP Credit available?

Multiple VIP Credits may be applied to a single order, as long as the order total is equal to or greater than the value of the VIP Credits. For example:Read more...

Do VIP Credits expire?

No. Once your VIP Credits are added into your account, they will remain there until you spend them. Read more...

What is VIP Classic?

VIP Classic is our original VIP program. VIP Classic monthly membership is $9.95, which converts into $9.95 VIP Dollars per month (which rolls over andRead more...

When will I be billed each month?

Your VIP Membership will be charged on the 6th day of each month to your credit card on file, unless you have either made a purchase or skipped the monthRead more...

Does the VIP discount of 10-25% apply to sale items?

No. VIP pricing is on full-priced items only; however, VIPs do enjoy free shipping on orders over $39, which means your order only needs to meet thatRead more...

Do VIP Members get a discount on The Daily Fix?

Yes. The Daily Fix is a great deal for all our clients but our VIPs can get even deeper discounts on this daily offer. If the Daily Fix doesn't sellRead more...