How can we help?

Here are some answers to our most frequently asked questions!

Shopping the Site

How do I update my address?

It's easy to make changes to your account at any time!  Just simply log into your account, select the "Billing & Shipping" tab, andRead more...

How do I unsubscribe from emails?

If you want to unsubscribe from our emails, just simply log in to your account online.  Under "My Profile", you will be able to easilyRead more...

I am unable to login to my account.

Your Username is the email address provided when you first opened your account.  If you forgot your password, simply go to our website, type in yourRead more...

How do I reactivate my account/membership?

It's easy to reactivate your Membership!  Simply go online and pick an item you like.  When checking out, click on the VIP pricing box andRead more...

How do I update my phone number?

It's easy to make changes to your account at any time!  Just simply log into your account, select the "Billing & Shipping" tab, andRead more...

How do I update my email address?

It's easy to make changes to your account at any time! Simply log into your account, select the "My Profile" tab, update your email address,Read more...

Do you charge sales tax?

Sales tax applies to orders shipped to California and Kentucky. Rates vary by county and are calculated according to the order subtotal. Read more...

When will I be charged?

When checking out on ShoeDazzle, your card will be charged at the time you confirm your order. Read more...

What are your hours of operation?

We are open 24 hours a day, 7 days a week! Read more...