How can we help?

Here are some answers to our most frequently asked questions!

How do I initiate a return?

To initiate a return in the contiguous US, please follow this return procedure:
1. Go to Order History under Account Details in the VIP Account tab.
2. On the Order History page, click on the order number associated with the item you want to return
3. On the Order Details page, click on the Return / Exchange link associated with the item you want to return.
4. Once you click on the Return / Exchange link, you will be directed to the return authorization process. Complete the steps online to generate a return label and packing slip.
5. Print return label and return packing slip.
6. Follow packaging instructions on the return packing slip.


To initiate a return in Canada, please follow this return procedure:
1.    Call Client Services at 1-888-508-1888, available 24 hours a day, 7 days a week.
2.    A return packing slip will be sent to you via email. 
3.    Follow packaging instructions on the return packing slip.