How can we help?

Here are some answers to our most frequently asked questions!

Can I return my order?

FOR CONTIGUOUS UNITED STATES RETURNS:
 
If you are unhappy with your order for any reason, you may send it back free of charge. All items must be returned within 30 days from shipment in new, unused condition, with no signs of use or wear. All returns must include the item(s), return label and packing slip. If any of these items are missing, processing time will be severely delayed.
 
We recommend trying on both shoes on a carpeted surface to prevent any scuffs or scratches in case you decide to return or exchange them. Handbags, jewelry sets, and fashion accessories must be returned in the same condition they were sent to you, with all original pieces included and earrings unworn. We cannot accept partial or broken jewelry sets, handbags, or fashion accessories for return or exchange. All shoes, apparel, lingerie and special accessories must also be returned unworn, in the original packaging and with original tags still attached. Please note that final sale merchandise cannot be returned or exchanged. ShoeDazzle reserves the right to reject (and not return) items that do not adhere to this return policy.
 
ShoeDazzle offers three return options: (1) free return for ShoeDazzle store credit; (2) return for a refund in the original form of payment minus a $5.95 restocking fee per item or (3) free exchange for the same item in a different size (if available).
 
*Please note that any store credit used to pay for an order will be returned as store credit and will not be eligible for refund to credit card. Also note that a store credit will be issued if the credit card used to purchase an item is no longer on file or expired by the time a return is received at the warehouse.
 
Free return labels may be printed out at ShoeDazzle.com. Please visit the Order History page in your Account Details to print return label and slip. Returns may be dropped off at any FedEx location, FedEx authorized shipping location, or through the Postal Service (any post office, USPS driver, or scheduled USPS pickup). Please do not return packages to self-serve drop boxes as this will result in delays. Returns dropped at a FedEx location may result in faster shipping times. Express and Premium Pink shipping are non-refundable.
 
Please prepare a package with a packing slip stating what you would like for your return. Ship the package to our Returns Department at:
 
ShoeDazzle
7865 National Turnpike, Bldg B
Louisville, KY 40214
 
FOR ALASKA AND HAWAII RETURNS:
 
At this time, we cannot provide return shipping labels to AK and HI, and recommend using a local shipping carrier. An $11.95 per order shipping and handling fee applies to exchanges sent to addresses in Hawaii and Alaska.
 
FOR CANADA RETURNS:
 
ShoeDazzle strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 30 days from the day of shipment for items in new, unused condition with original packaging.
 
We recommend trying on shoes on a carpeted surface to prevent scuffs and scratches. Handbags, jewelry and accessories must be returned with all pieces included and intact, and earrings unworn. Apparel must also be returned unworn, with all tags still attached.
 
ShoeDazzle offers three return options: (1) free return for ShoeDazzle store credit; (2) return for a refund in the original form of payment minus a $5.95 restocking fee per item or (3) free exchange for the same item in a different size (if available).
 
Please note that any membership or store credit used to pay for an order will be returned as store credit and will not be eligible for refund to credit card.
 
*Rewards points associated with the purchase will be deducted from your account if you do choose a refund.
 
Returns and exchanges are easy! Just print your free return label and packing slip by visiting the Order History page under My Account on a desktop computer.