How can we help?

Here are some answers to our most frequently asked questions!

When can I expect my order to arrive?

Orders are usually processed within 1-3 business days; however, keep in mind that orders placed during peak shipping periods such as the first day of each month, promotional events, and holidays, may take an additional 1-2 business days to process due to the high volume of orders. We will do our best to fulfill your order as quickly as possible. If you choose our Classic Pink shipping method, which is free on orders at or over $49 for addresses within the contiguous United States, items should arrive within 4-7 business days after your order is shipped*. If you choose our Premium Pink shipping method for $6.95 per order, items should arrive between 2-5 days after your order is shipped. If you choose our Express Pink shipping method for $17.95 per order, items should arrive 1-2 business days after your order is shipped. There may be shipping delays due to unforeseen and uncontrollable circumstances, such as weather conditions.

For Canada, shipping takes 6-10 business days. No duties will be charged. There may be delays due to unforeseen circumstances or customs. If you haven't received your order after 6-10 business days, please call Client Services at 1-888-508-1888, available 24 hours a day, 7 days a week, for assistance. We currently do not offer express or ground shipping.

Please note that weekends and U.S. holidays are not considered business days.

*Classic Pink deliveries to Hawaii, Alaska, Canada, APO/FPO, and the U.S. territories, will experience longer delivery times. Please also allow 1-2 additional business days for shipping to rural ZIP and Postal Codes and during peak shipping periods or promotional events. Your patience is greatly appreciated.