How can we help?

Here are some answers to our most frequently asked questions!

Shipping and Returns

Can I return my order?

FOR CONTIGUOUS UNITED STATES RETURNS:   If you are unhappy with your order for any reason, you may send it back free of charge. All items must beRead more...

Can I track my order?

Absolutely—we know waiting for your order is the hardest part. Once your order is confirmed you can easily track its status by visiting the MyRead more...

How do I initiate a return?

To initiate a return in the contiguous US, please follow this return procedure: 1. Go to Order History under Account Details in the VIP Account tab. 2. OnRead more...

When can I expect my order to arrive?

Orders are usually processed within 1-3 business days; however, keep in mind that orders placed during peak shipping periods such as the first day of eachRead more...

How long will my refund take?

Because different banks have different policies and timelines, the length of time it will take for your refund to reflect in your account varies. PleaseRead more...

How do I track my returns or reprint my return packing slip and label?

You may track your return by going to Return History under Account Details in the VIP Account tab. There, you will see the status of your return, a linkRead more...

How much does shipping cost?

Orders shipped within the contiguous United States and totaling over $49, not including shipping costs and taxes, are delivered for free with our ClassicRead more...

I bought with a gift card, can I get a refund?

Gift card purchases are not eligible for refund. Gift card purchases can only be returned for an exchange or store credit. Read more...

Can I change my order once it is placed?

Once your order is placed, we can update your shipping information as long as your order has not shipped. Please review your shipping informationRead more...

My original form of payment has been canceled. How do I get my refund?

Returns for a refund can only be made to the original form of payment, minus a $5.95 restocking fee. Please note that a store credit will be issued if theRead more...

How long will my return take?

Return shipping usually takes 5-10 business days, depending on distance. However, returns dropped at a FedEx location may result in faster shipping times.Read more...

What types of payment do you accept?

ShoeDazzle accepts Visa, MasterCard, American Express and Discover. We do not accept personal checks, money orders, or international credit cards. We areRead more...